Lowe's Home Improvement

A Huge shoutout to Ms Alisae and Liz for the amazing A+ experience at their store today. While they spent about two hours dealing with rude and horrible lowe’s credit card service (synchrony). We wouldn’t be able to buy our items if it wasn’t for them. Because they totally go beyond and extra to help the customers! Thank you again :) If there is something you need help with while at Lowe’s just ask for these two amazing girls!

Hired them to install my floors in my house. They did not provide all the materials for the contractors that they hired contractors couldn’t speak a word of English then when they didn’t have the materials, they tried to put me off for another week after waiting a month for them to come do the job and then when I let them know what was going on and complained they told me I broke the contract by buying the stuff that they needed to complete the job very rude on the sales department after talking to them. Even though they gave me a PO number and everything for the materials that the contractors needed. They still charge me for the extra materials and then said that it was my fault because I bought the materials they asked for. Lowes tried to blame it on the contractor but couldn’t do that so they blamed it on me there customer

Lowes is a great place! I have been using Lowes for a very long time in various states, this Lowes in Hobbs N.M. is by far the worst experience I had with them & the contracting company (A2Z Professional Remodelers) and Lowes customer service (A young lady that would not allow me to discuss my issue with a manager). I paid over $10,000 to get some windows installed, the contracting company gave me a 2-day installation time and was done in approx 5 hrs, I took two days off work to go to Hobbs. Secondly, supposedly the blinds are not part of the contract, which is fine, I didn't see it in the contract, nor did I ask the installers to remove them which they did, the problem was, they removed them and did not re-install them and lied to Lowes and said I called and asked them to remove them. I had to run to pick up some other items from Lowes, when I returned, they were gone, blinds were left in the middle of each room floor, they left all paperwork taped to the windows and gave my renters a knife to remove the paper. I called the company with no answer, I left a VM and no one ever returned my call. 2 windows were broken on arrival whih they relayed to Lowes, it has been about 2 weeks now to get them re-ordered (not installed) because the contractor need to provide measurements Again for the same windows. Very disappointing! So I was never able to talk with management so I thought I would just voice my concern here and share my experience with others.